Sheridan Tennis and Pickleball Club
Policies and Procedures Manual
 
Mission Statement
 
Sheridan Tennis and Pickleball Club promotes healthy, active living for people of all ages, abilities and backgrounds in a friendly and fun environment.
 
Sheridan Tennis and Pickleball Club supports and encourages participation and growth of these sports by providing member access to outdoor courts and partnering with the City of Mississauga.
 
What the Club Provides
 
Sheridan Tennis and Pickleball Club provides the following:
  • Colour-coated asphalt court surfaces
  • Nets and poles
  • Tennis lines and pickleball lines
  • Fencing and wind screens
  • Picnic tables, benches and sunshades
  • Portable Toilet
  • Electrical outlet
  • Software for court reservation and program sign-up
 
Club Membership
 
Registration for membership usually opens February 1st for returning members and March 1 for new members. Membership is capped at 550 members. Club Memberships are not refundable or transferable.
 
Memberships Offered:
Family membership:  Includes 2 adults and up to 3 juniors residing at the same address
Adult membership:  Single adult over 18 years of age and over
Junior Membership:  Under 18 years as of January 1 of current year
Adult and Junior Non-Member Registrant:  For registration in lessons and clinics only
           
Members in good standing are entitled to the following:
  • Play tennis and pickleball on the courts during designated hours
  • Reserve courts
  • Participate in club events
  • Attend and vote at the Annual General Meeting
 
Members in good standing are expected to assist and share in the responsibilities and tasks that are essential to the operation of the club. These tasks include but are not limited to:
  • Setting up and putting away nets
  • Keeping courts and other areas of the club clean and free of garbage
  • Storing club equipment in storage bins
  • Bringing all required equipment for game play (paddle and/or racquet, balls)
  • Adhering to the club’s Code of Conduct
  • Demonstrating Court Etiquette
 
 
Code of Conduct
 
  1. Members are expected to be cordial and engage in conversation that cultivates an inclusive atmosphere, upholding the dignity and equity of all.
  2. Members must treat all volunteers, including those on the Board, with courtesy and respect.
  3. Members are expected to abide by the policies and procedures of the club facility.
  4. Members are responsible for informing guests and visitors about the Club’s code of conduct and court etiquette.
  5. Safety concerns should be immediately addressed, while other matters should be respectfully shared with the Board at an appropriate time.
  6. Members are encouraged to share recommendations for enhancing club operations to the Board for consideration.
 
Court Etiquette
 
  1. Praise your partner or opponent who makes a good shot or strategic play. No comment is appropriate when an error occurs.
  2. When a ball rolls onto your court, retrieve it and make eye contact before gently hitting or tossing the same ball back to the appropriate court.
  3. When crossing a court behind a game in play, wait until the play has paused then jog past.
  4. During recreational play, hit the ball to your opponents as equally as possible; this means not playing ‘keep away’ from the best player and not ‘targeting’ the weaker player. I
  5. If you have some “advice” for another player during a game, respectfully ask, “May I give you some advice?” If the answer is no, then accept the answer and move on.
  6. During recreational play, if you are obviously the strongest person in your foursome, tone down the competitiveness and hit your opponents’ balls so that they can be returned.
  7. Comments re: age, gender, sexual innuendo, ethnic or racial origin are unacceptable, even if intended to be humorous.
  8. If you and your partner can’t determine if the ball was in or out the ball should be called in without discussion. The benefit of the doubt on any call goes to your opponent.
  9. Speak quietly when on the sidelines and respect others’ court time.
  10. If you have taken a “spot” by signing up to play at a particular day and time or cancel as soon as possible so someone else can fill your spot.
  11. Make a court reservation only when you have 2 (tennis) or 4 (pickleball) confirmed players. Cancel a court reservation as soon as possible so that someone else can book the court for game play.
  12. Turn off the court lights if you are the last person leaving the club.
 
Court Location and Hours of Operation
 
Tennis Courts
 
Tennis is ONLY played on the WEST COURTS.
Tennis is NOT allowed on the EAST PICKLEBALL COURTS.
Tennis can be played from 7 am to 11 pm.
 
Pickleball Courts
 
Pickleball is ONLY played on the EAST COURTS.
Pickleball can be played from 8 am to 10 pm, with the following restrictions:
 
  1.  COURTS1, 2, 3 and 4 can be used from 8 am to 10 pm daily.
  2.  COURTS 5 and 6 can only be used from 9:00 am to 11:00 am and 6:00 to 8:00 pm daily.  (courts 5 and 6 are located closest to the townhomes)
           
Prime Time Hours
 
Prime Time hours for tennis:  6 pm to 11 pm daily
Prime Time hours for pickleball:  6 pm to 8 pm daily
Courts can only be booked for 60 minutes during prime time hours.
 
Court Reservations
 
  1. Members can book courts using the Registration and Booking link on the website (http://www.sheridantennis.ca) or through the app, Sports Club Soft.
  2. Members can book courts 3 days in advance. For example, if you want to play on Thursday, the earliest you can book a court is Monday, starting at 7 am.
  3. Cancel your court reservation if you are unable to play as this allows full use of the club by its members.
  4. Confirm attendance with members and/or guests before booking a court.
  5. Courts may be booked for either 60 or 120 minutes, except for prime time hours.
 
Guest Policy
 
  • Members may invite a guest to play tennis or pickleball.
  • Guests must be accompanied by the member.
  • The member must play with their guest.
  • Guests are only permitted when a member has made a court reservation.
  • Guests must be a minimum age of 18.
  • Members are responsible for the guest fee of $10 plus HST
  • Payment is made via e-transfer to [email protected]
  • Each Member is allowed to invite ONE guest at a time.
 
Programs
 
Sheridan offers a variety of tennis and pickleball programs.
Programs include:
  • Day and evening drop in times for all skill levels
  • Special event days
  • Clinics and lessons (available for an additional cost)
  • Competitive and recreational ladder and/or league
 
Volunteers
 
The Sheridan Tennis and Pickleball Club is completely run by volunteers, including the members of the board. Emails are sent out throughout the season asking for volunteers to help with tasks or for various events. Members are encouraged to donate their time, when possible, to enhance the club experience.
 
All members can contribute by:
  • Helping out when and where needed
  • Offering ideas and suggestions
  • Identifying maintenance and repair needs
  • Participating in club activities
  • Welcoming new members
  • Joining the executive
 
Board Positions
 
The following directors are elected each year and may continue to hold the position for 3 consecutive years.
 
            President
            Vice President
            Secretary
            Treasurer
            Membership Director
            Communications Director
            Software Applications Director
 
 
In addition, non-elected volunteers serve in the following roles: 
           
            Social Activities Manager
            Facilities Manager
            Members at Large
 
Questions, Concerns and Complaints
 
All questions, concerns and complaints should be sent to: [email protected]
 
A complaint against a member, visitor, guest, parent or teaching professional alleging a failure to follow the Code of Conduct or any other dispute regarding the Sheridan Tennis Club must be submitted in writing (email) to the email above. The complaint must include the specific charges or alleged violations and the resolution desired.
Complaints must be made within 48 hours.

The Board of Directors will review the complaint in a timely manner and take steps to ensure a fair resolution for all stakeholders.
Discipline
Members who do not follow the Code of Conduct may lose their good standing at the Sheridan Tennis and Pickleball Club and could be disciplined. The Board of Directors will determine the appropriate action which may include but is not limited to:
  1. A written warning
  2. A meeting with the Board of Directors
  3. Revoking membership and forfeiture of membership fees

The Board’s decision in matters of discipline or policy is final.
 
Visit http://www.sheridantennis.cafor more information about:
- the club
- registration
- programs
-board members
- events